Shipping Policy

Last updated: September 02, 2025

At Stixygap, shipping is designed for furniture first—simple to understand, careful in handling, and clear in cost. Many items are solid wood and heavy. Each box uses thick outer boards, dense foam, and corner guards. Large pieces are strapped and marked “This Side Up.” Orders go to trusted parcel carriers or furniture freight partners. From checkout to delivery, Stixygap shows a clear price, a realistic timeline, and careful handling at every step.

In addition to furniture, Stixygap also offers fashion and small lifestyle items. Fashion pieces ship in protective mailers or cartons and typically move faster through parcel networks. Mixed carts (furniture + fashion) may ship in separate boxes or from different facilities at no extra charge.

Where Stixygap ships

Stixygap ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Delivery is not available to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so solid-wood pieces can be handled correctly.

If an address is outside the countries above, has restricted vehicle access, or includes difficult stairs/elevators, please contact Stixygap before ordering so options and any extra service can be confirmed.

Carriers and service levels

Depending on destination, parcel size/weight, and current network capacity, Stixygap uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.

• Furniture / large or heavy items (for example, solid-wood tables) may ship by freight truck with a liftgate for curbside delivery (driveway/curb only—no in-home placement). Freight carriers usually call or text to set a delivery window. Shipments may be palletized and shrink-wrapped for protection. Some high-value shipments may require an adult signature in the United States, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, the tracking email will show this.

• Fashion and small goods ship via parcel carriers with end-to-end tracking. Signature is typically not required unless requested at checkout or added for security.

Processing time vs. shipping time

Processing time covers final quality checks, packing, and labeling before a carrier pickup. Shipping time is the carrier’s transit time after pickup.

Business days = Monday–Friday, U.S. public holidays excluded. International routes to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada may need extra time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and can delay delivery.

Note for fashion: apparel-only orders usually clear processing quickly and may arrive faster than the baseline windows below, depending on destination and carrier capacity.

Shipping time & costs (by region)

The price shown at checkout is the shipping charge paid to Stixygap. Stixygap keeps it simple with flat rates and clear free-shipping thresholds.

Furniture specifics: Solid-wood furniture is bulky and heavy. Carriers often use dimensional weight (size as well as weight), and larger tables typically require LTL freight service with a liftgate and cargo insurance. Multi-item orders may ship in more than one box to reduce the risk of damage—no extra charge for split shipments. Where helpful, boxes are grouped on one pallet to protect edges and corners. Stixygap subsidizes part of the actual freight cost so reinforced packing, careful handling, and clear totals appear at checkout.

Fashion & small goods: Apparel-only orders (typically ≤2 kg per parcel) use discounted parcel methods. When the cart qualifies, a lower apparel rate may appear automatically at checkout and can override the regional flat rate above. Free-shipping thresholds still apply to the full order total unless a promotional offer is shown at checkout.

Taxes and duties (international orders)

For international orders to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Stixygap ships Delivered Duty Paid (DDP)—import taxes, VAT/GST, and customs processing are included in the checkout total. The carrier should not collect payment on delivery. If anyone asks for payment at the door, do not pay—contact Stixygap and the carrier issue will be resolved.

Processing and dispatch

Most orders move into final checks and packing within 1–2 business days (Monday–Friday, U.S. public holidays excluded). Orders placed before 2:00 PM MST usually begin processing the same business day; later orders start the next business day.

Pre-order or made-to-order furniture ships after completion—order confirmation includes the estimated ship-by date. If an item in the cart has a different lead time, Stixygap may ship available items first or hold to ship together—order confirmation will state which method applies. Fashion items in a mixed order may ship first if ready.

Ship-from / staging address: 7924 Gtwy Blvd E El Paso, TX 79915 (primary dispatch point for orders to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).

Furniture delivery, access, and assembly

To protect heavy parts and make moving easier, many furniture items ship partly disassembled. Every furniture order includes a clear, picture-based guide, and most include a basic tool (for example, an Allen key). Typical setup time is 20–30 minutes for two adults. Check that all parts are present before assembly and work on a soft surface to avoid scratches.

If a building has stairs, narrow hallways, limited elevator access, gated entries, or truck restrictions, please tell Stixygap before shipment so options can be suggested. If room-of-choice delivery, stair carries, debris removal, or an exact-time appointment is needed, please inform Stixygap before shipment so available upgrades can be quoted (third-party services; charged separately).

Missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery requests may incur carrier fees charged at cost.

(Fashion orders do not require assembly and deliver to the door via parcel carriers.)

Tracking your order

When an order leaves the workshop and staging area at 7924 Gtwy Blvd E El Paso, TX 79915, a shipping confirmation email is sent with the tracking number and a direct tracking link.

Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may show “label created” until the carrier assigns the order to a local terminal. If there is no update after 72 hours, please contact Stixygap so the carrier can be checked. Parcel tracking for fashion generally updates more quickly.

If something goes wrong

Please inspect the package as soon as it arrives.

• If an item arrives damaged, contact Stixygap within 72 hours of delivery with the order number and clear photos or a short video showing the outer box, inner packing, and affected areas. Note obvious damage with the driver when possible and keep all packaging until next steps are confirmed.

• For minor cosmetic issues on furniture, a replacement part or touch-up kit can often be sent quickly.

• If a parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to Stixygap. Once the carrier confirms loss, Stixygap will send a replacement at no extra cost or issue a full refund.

Refused deliveries or undeliverable orders (for example, repeated missed appointments or wrong address) may be returned by the carrier. Stixygap can re-ship once the address is confirmed and any carrier return, storage, and re-delivery fees are paid at cost.

Order changes and cancellations

An order that has not begun processing or shipped may be canceled; please notify Stixygap as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, please use the Return & Refund Policy.

For international orders to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact Stixygap before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.

Warranty, returns, and what’s not covered here

This page explains shipping only. For returns, exchanges, or defects covered under warranty (for both furniture and fashion), please see the Return & Refund Policy and Warranty pages. Those pages explain eligibility, timelines, and who pays for return shipping in each case.

Questions or support

Address: 7924 Gtwy Blvd E El Paso, TX 79915

Phone: +1 (915) 549-8308

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM MST